We introduce a new form of communication with the customers that will allow you to independently verify orders and resolve any issues (returns, cancellations, incorrect orders).
Below are the descriptions of all the purchase statuses:
Active - from the moment of the order creation until marked off by the buyer (delivered / not delivered).
NotDelivered - order is not delivered, status is marked by the buyer. The seller can delete the buyback after the buyer confirms that the products have not been delivered. The money goes to the project's balance.
Delivered - order is delivered, status is marked by the buyer. The seller must confirm or reject the order within 10 days. If no selection is made after 10 days, the order will automatically become Confirmed.
Rejected - the seller rejects the order, chooses the reason for rejection and messages the buyer with a detailed description of the reason.
The buyer has the option to correct the rejection reasons or to accept the rejection, after which the purchase will fall into the NotDelivered status and can be deleted by the seller.
UserResolved - the buyer corrects the errors indicated by the seller. The seller receives a notification about corrections and can recheck the order. Then the seller confirms or rejects the changes made by the buyer.
UserRejected - the buyer agrees that the order is not correct. The seller has the option to delete the order.
Deleted - the order marked as deleted.
Confirmed - The seller agrees with the correctness of the order and the order moves to the list of payouts.
Paid - buyer's order is paid out.